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Responsible Gaming at FairSpin

At Fair Spin, we believe that gambling should always remain a form of entertainment, not a source of financial or emotional stress. As a licensed operator under the Curaçao Gaming Authority (License Number OGL/2024/222/0540), we take our duty of care towards every player seriously. Our FairSpin Casino platform has been built with responsible gaming principles at its core, and we are committed to giving you the tools, information, and support you need to keep your gaming experience safe, controlled, and enjoyable.

Our Commitment to Responsible Gaming

We recognise that for the vast majority of our players, casino games, live dealer tables, and sports betting are simply a fun way to spend leisure time. However, we also understand that for a small percentage of people, gambling can become problematic. When you play at Fair Spin, we want you to feel confident that we are actively working to identify risky patterns of play and to provide meaningful support whenever it is needed.

We at FairSpin encourage every registered member to reflect regularly on their gambling habits and to use the self-assessment tools available in the account dashboard. If you notice that gambling is taking up more time, money, or emotional energy than you intended, we strongly recommend reaching out to our support team or making use of the protective measures described below.

Recognising the Signs of Problem Gambling

We ask all players to be mindful of the following warning signs, which may indicate that gambling has become a problem rather than a pastime:

  • You spend more money or time gambling than you originally planned
  • You chase losses by depositing additional funds
  • You borrow money or sell possessions to continue playing
  • Gambling causes conflict with family, friends, or colleagues
  • You feel anxious, irritable, or guilty when you are not gambling
  • You neglect work, studies, or personal responsibilities because of gambling

If any of these apply to you, we urge you to take advantage of the responsible gaming tools we provide or to contact one of the independent support organisations listed further below.

Tools We Offer to Help You Stay in Control

Our FairSpin Casino login area gives every player direct access to a set of practical controls designed to help you manage your gambling responsibly. These tools are free of charge and can be adjusted or activated at any time from your account settings.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your FairSpin casino account. Once a limit is reached, we will automatically block further deposits until the period resets. If you wish to increase a limit, we require a cooling-off period before the change takes effect, while decreasing a limit is applied immediately.

Loss and Wager Limits

In addition to deposit limits, we let you restrict the total amount you are willing to lose or wager over a chosen timeframe. This gives you an additional layer of control over your spending, regardless of how many deposits you make.

Time-Out and Cooling-Off Periods

If you feel you need a short break, we offer a time-out feature that temporarily suspends your ability to log in for a period ranging from 24 hours to several weeks. During a time-out, you will not receive marketing communications, and any active FairSpin Casino bonus offers will be paused until you return.

Self-Exclusion

For players who require a longer break, we provide a self-exclusion option through which you can close your Fair Spin casino account for a minimum of six months, up to a permanent exclusion. Once self-exclusion is activated, we will restrict access to your account, remove you from all promotional mailing lists, and decline any attempt to open a new account using your personal details. Our compliance team reviews all self-exclusion requests carefully to ensure they are respected across our systems, including the FairSpin app and mobile browser platforms.

Reality Checks

We at FairSpin are proud to offer reality check notifications that appear at intervals you select, reminding you how long you have been playing during a session. This simple feature helps you stay aware of time spent gambling and make informed decisions about whether to continue.

Age Verification and Account Protection

We only accept players who are at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. During registration and prior to any withdrawal, we may request identity documents to confirm your age and identity as part of our standard verification process. We strongly advise parents and guardians to use parental control software on shared devices to prevent underage access to our FairSpin online casino, our website, and the FairSpin app.

We also recommend that you never share your Fair Spin login credentials with anyone, including family members, to ensure that your account activity and any protective settings you have applied remain fully under your control.

Getting Independent Support

Choose Fair Spin - we're here for you, but we also believe that independent, professional support is invaluable for anyone struggling with gambling-related issues. We encourage players to reach out to the following organisations, which offer free and confidential assistance:

  • GamCare – www.gamcare.org.uk
  • BeGambleAware – www.begambleaware.org
  • Gamblers Anonymous – www.gamblersanonymous.org
  • GambleAware International resources for players outside the UK

Our FairSpin team can provide links and guidance to these organisations upon request, and our support agents are trained to respond with sensitivity if you disclose concerns about your gambling behaviour.

How to Reach Us

If you would like to activate any of the tools mentioned above, discuss your account activity, or simply ask questions about responsible gambling, our 24/7 live chat, email support at support@fairspin.io, and additional channels including Telegram, Viber, WhatsApp, and Facebook are all available to assist you. Whether you are contacting us about deposit limits, self-exclusion, or general account questions, at Fair Spin, we want every interaction to be handled with respect, discretion, and genuine care for your wellbeing.

We remain committed to reviewing and improving our responsible gaming framework on an ongoing basis, ensuring that our policies continue to reflect best practice and regulatory requirements across the markets we serve.

Content updated: September 16, 2026