FairSpin Privacy Policy

At Fair Spin, we understand that your personal data matters, and we are fully committed to protecting it every time you visit our platform. This FairSpin Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have as a player. By registering an account or using any FairSpin Casino service, you agree to the practices described below.

Who We Are

Our Fair Spin Casino platform is operated by Techcore Holding B.V., a company registered under the laws of Curaçao, registration number 151612, with its registered office at Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curaçao. We hold a valid license issued by the Curaçao Gaming Authority (CGA), license number OGL/2024/222/0540. Payment processing on our site is handled by Fabeltra Ltd, a Cyprus-registered company, company number 399178. Together, we ensure that your data is processed lawfully whenever you play at FairSpin Casino.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and process your transactions safely.

• Registration data, including your name, date of birth, email address, phone number, and country of residence when you open a FairSpin account
• Your FairSpin login credentials, including username and encrypted password data used for account authentication
• Financial information, such as payment card details, cryptocurrency wallet addresses, and transaction history related to deposits and withdrawals
• Identity verification documents required under our AML and KYC procedures, including proof of address and government-issued ID
• Technical data such as your IP address, browser type, device information, and operating system, collected when you use our FairSpin app or access our site via desktop or mobile
• Gameplay data, including bets placed, games played, session duration, and bonus activity such as FairSpin free spins or FairSpin bonus code redemptions
• Communications data when you contact our support team via live chat, email, Telegram, Viber, WhatsApp, or phone

How We Use Your Data

We use the information we collect for legitimate business, legal, and operational purposes. These include verifying your identity, processing payments, preventing fraud, and complying with our licensing obligations under the Curaçao Gaming Authority. When you enter a FairSpin promo code, TFS promo code, or claim any FairSpin no deposit bonus, we process the associated data to validate eligibility and prevent bonus abuse. We also use your data to personalize your experience, including tailoring promotions such as FairSpin bonuses, cashback offers, and Loyalty Program rewards based on your gaming activity.

Our Fair Spin Casino team also uses aggregated and anonymized data for analytics purposes, helping us improve our game library, payment methods, and customer support quality. If you access our services through the FairSpin app download on Android or through our progressive web app on iOS, we may collect device-specific information necessary for app performance and security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website and FairSpin Casino app to remember your preferences, keep you logged in, and analyze site traffic. Cookies help us recognize returning players, secure your FairSpin login session, and measure the effectiveness of our marketing campaigns, including affiliate links related to FairSpin promo code no deposit offers. You can manage or disable cookies through your browser settings, though doing so may limit certain site functionalities.

Legal Basis for Processing

We process your personal data based on several legal grounds, depending on the applicable jurisdiction:

• Performance of our contract with you when you register and use FairSpin Casino services
• Compliance with legal obligations, including anti-money laundering and responsible gambling regulations
• Our legitimate interests in preventing fraud, securing our platform, and improving our services
• Your consent, where required, particularly for marketing communications and certain cookie usage

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who assist us in operating FairSpin Casino, including payment processors such as Fabeltra Ltd, identity verification providers, regulatory authorities, and game providers who supply content to our platform. When required by law or by our license conditions, we may disclose information to the Curaçao Gaming Authority or other competent regulators. We ensure that any third party we work with maintains appropriate data protection standards.

Data Security

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. Our security protocols include encryption of sensitive data, secure servers, and restricted internal access to your account information. We continuously monitor our systems, including our blockchain casino infrastructure used to process cryptocurrency transactions, to detect and prevent suspicious activity.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including compliance with our licensing obligations, resolution of disputes, and enforcement of our agreements. Financial and identity verification records are typically retained for a minimum period required by anti-money laundering regulations, even after you close your FairSpin account.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and will respond to your requests in accordance with applicable law.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain processing activities
• You have the right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@fairspin.io, and our team will assist you promptly.

International Data Transfers

As we serve players across multiple regions, including the United Kingdom, Canada, Germany, Poland, Spain, and other markets, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Children's Privacy

Our services are strictly intended for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Responsible Gambling and Data

We may use certain data, including deposit patterns and gameplay frequency, to identify signs of problematic gambling behavior. This allows us to offer responsible gambling tools, including deposit limits, self-exclusion options, and cooldown periods, supporting your safety while you enjoy our platform.

Changes to This Policy

We may update this FairSpin Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to our support team at support@fairspin.io, or through our 24/7 live chat available directly on our website.